Current Role: VP Product Marketing, RescueTime Inc..
One Line Bio: Dad, downhill mountain biker, snowboarder, music lover and geek; 13+ yrs of technology and marketing experience.
On Deck for 2011/2012: I am doing more blogging, networking, keeping current with all things technology, attending local shows and of course making my annual pilgrimages to the Coachella Music Festival and Crankworx Mountain Bike Festival.
Feel free to drop me a line.
Email: jason [at] jasongrimes [dot] com
Home: Seattle, WA
Search
[Music] Bought The Strokes new album Angels and Pete Yorn's self titled new release from Amazon today
The Strokes' brand-new album Angles is $3.99 today only: http://amzn.to/fYxpsn
[Blog] 5 Important Lessons From My Tech Mentors - http://bit.ly/gu4U6N
Reliable, repeatable, results over time – David Gedye (Apex Learning Inc.)
This is one of the first lessons I learned as a manager. In order for SaaS-based (Software as a Service) business to survive application availability is paramount and as we used to say back in 2000 at Apex Learning was “Keep kids moving” through the courseware and system. It’s not enough to provide excellent service for a week, or a month, but time after time again. To do this your Operations team needs to create a system of monitors and performance analysis to ensure that you can keep pace with the business while providing rock solid availability 24x7x365.
I’m certainly a believer in getting the most of folks while they are working for you – Peter Gelphi (Apex Learning Inc.)
People and roles change all the time. People come and go for personal and professional reasons; it is your job to get the most out of your people while you are in their service.
Customer satisfaction above all else – Dan Grady (Microsoft Corporation)
Dan’s commitment to the highest level of customer service at all time was more sincere than any manager I have ever worked. He didn’t just understand Microsoft and our offering, but how customers could really gain value from our services and he ensured each customer issue was handled with the professionalism and enthusiasm of even the smallest request.
Get scrappy – Jason Goldberg (Jobster Inc.)
Although he was hardly the first with this phrase, it was something that was said quite a bit during the first 2 successful years at Jobster – if you didn’t have the resources to accomplish everything you needed for success it was time up to you to get scrappy and make it work! This applied across the board regardless of position and title.
Innovation Week – Alan Steele/Phil Bogle/Jason Goldberg (Jobster Inc.)
I know there are many companies that talk about innovation, but carving out time and putting it on the Development schedule is so important. Give your best and brightest employees an opportunity to contribute outside of normal feature requests. In fact, open the competition to the entire company allowing people to “mock up” solutions even if they have not had any Dev time to help them implement their ideas. The participation among the company is key and you can generate quite a bit of intellectual property that could potentially lead to better ideas in the future.
